What is the shipping cost?
All hair extension purchases include FREE shipping for Australian orders! We also offer 3 hour delivery to Sydney orders for an additional fee.
When will my order arrive?
Delivery time is 5-10 business days
USA & Canada
Delivery time is 12-15 business days.
Delivery time is 7-15 business days.
* Please note that delays can occur in customs and these delays are beyond our control.
Do you deliver to my country?
We delivery to all countries worldwide.
Do I have to pay import charges if I live outside of Australia?
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
What if my item is lost?
If your product is lost during shipment, we will do our best to replace your product as soon as possible. It is the responsibility of the customer to inform Dollie if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge an enquiry with the postal company and a replacement product will be sent.