INTRODUCTION
Welcome to www.dollie.com.au website.
The Dollie Terms and Conditions govern the use of the website and the purchase of any goods from it. The website is owned and operated by Dollie. If you need more assistance you can contact our customer service team by emailing info@dollie.com.au
In the context of this website, "we", "our" and "us" means Dollie.com.au and "you" and "your" means you, the user or customer of this website.
CHANGES TO TERMS
Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.
CHANGES TO PRODUCTS AND PRICES
We and any other persons involved in the management of this website may make changes in the products and prices described, and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.
INTELLECTUAL PROPERTY RIGHTS
Material contained on this web site is protected by copyright. You may use this web site only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute any material on this web site or create any other material using material on this web site, without obtaining our prior written consent.
Registered trade marks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.
The web site, products, technology and processes contained in this web site may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this web site and material on it must not in any way infringe the intellectual property rights of any person.
SECURITY
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
PAYMENT
We only accept payment through PayPal, Credit cards (Visa and Master) and Australian money orders.
Payment will not be processed until we have received all relevant information required for processing to be completed.
The processing of payment for orders placed on a weekend or a public holiday will not begin until the next working day
DELIVERY
The estimated delivery time for Australian orders is 1-3 working days.
The estimated delivery time for International orders is 7-15 working days.
The estimated delivery times are in working days Monday to Friday excluding public holidays.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.If your product has not arrived within the estimated delivery time, please contact us.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
It is the responsibility of the customer to inform Dollie if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge an enquiry with the postal company and a replacement product will be sent.
DUTIES AND TAXES
The prices listed on this website do not include relevant overseas duties and other custom charges that the package may incur when entering the country of destination. Please contact your customs agency to determine taxes and duties (if any) that will be applicable for your shipment. These charges vary from country to country and is not covered by Dollie.
WARRANTY
Where a product is damaged through no fault of your own when delivered to you, contact us immediately and we will replace it.
REPLACEMENT
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product.
EXCEPTIONS
We do not provide a refund, credit or exchange if you have:
* changed your mind, decided you no longer want the products or just don't like them, or found that products are the wrong size
* found you can buy the same or similar products elsewhere for a cheaper price
PRICE
The total transaction amount may vary slightly once your order is charged to your credit card. The reason for this is that when your order is charged to your card, the exchange rate used by your credit card company may vary to that indicated at the time of placing the order.
PRIVACY NOTICE
Dollie collects information about you to provide products and services to you. If the information is not provided Dollie may not be able to provide the service requested. Dollie may disclose your personal information to organisations which provide services to us, such as couriers.
RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact email address is:
info@dollie.com.au.
We will respond to your query as soon as possible.
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